Shipping policy
Shipping Information
We pack and send all Sand + Salt Kids orders with care from Australia.
Once your order is placed, you’ll receive a confirmation email, followed by tracking details as soon as your order is on the way.
Processing Times
Orders are typically packed and dispatched within 1–3 business days (excluding weekends and public holidays).
During launches, sales, or busy periods, dispatch times may be slightly longer, we always appreciate your patience.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Any free shipping offers or thresholds will be clearly shown at checkout when available.
Delivery Times
Delivery timeframes vary depending on your location and the shipping option selected at checkout.
Once your parcel has been dispatched, delivery times are the responsibility of the carrier.
International Orders
International shipping rates are calculated at checkout.
Please note:
• International orders may be subject to duties or taxes
• These charges are the responsibility of the customer
Lost or Delayed Parcels
Once an order has been dispatched, Sand + Salt Kids is not responsible for delays caused by the carrier.
If your parcel appears lost or delayed, please contact us and we’ll do our best to help you investigate with the carrier.
Incorrect Addresses
Please double check your shipping details before placing your order.
Orders sent to an incorrect address provided at checkout cannot be refunded or replaced.
If you have any questions before ordering, feel free to reach out, we’re always happy to help.